CRM Administrator / Technical Administrator (m/f/d), Fully Remote Across the EU

Developing raw materials into a major strength for Europe ! EIT RawMaterials is at the forefront of Europe's green transition, driving innovation in minerals, metals, and advanced materials.  By joining us, you’ll be part of a collaborative environment connecting businesses with academia, research, and investment.  We offer opportunities for career growth through our extensive educational programs, from school level to advanced industry qualifications. Be a catalyst for sustainable change, work on groundbreaking projects, and contribute to Europe's circular economy. Secure a promising future with us, enhancing your skills and making a global impact.  Join EIT RawMaterials and be a leader in innovation and sustainability. Position Title: CRM Administrator (m/f/d) Department: Operations Reports To: Head of Operations / functionally Process and Intelligent Automation Manager Company Overview At EIT RawMaterials, we're securing the raw materials needed to power the global transition to renewable energy over the next 30 years. With over 300 partners across Europe, we foster innovation throughout the entire raw materials value chain - from responsible mining to recycling. Our dynamic team supports entrepreneurs and innovators in developing cutting-edge products and services. We've supported over 300 startups and are currently upscaling 140+ pioneering projects. By joining us, you'll contribute to reducing carbon emissions and achieving net-zero climate goals. By joining us, you'll contribute to reducing carbon emissions and achieving net-zero climate goals. Together, we're building a greener future through raw materials innovation. Roles and Responsibilities: 1. CRM System Administration: - Act as the Super Admin for the CRM platform. - Maintain overall system health, including user accounts, roles, permissions, and access control. - Manage integrations with other software tools and platforms to ensure seamless data flow across the organization. 2. Data Quality Control : - Develop and implement data quality standards, policies, and procedures. - Regularly audit the CRM data to ensure accuracy, consistency, and completeness. - Inform data owners about duplicates and monitor deduplication process to maintain high data quality. - Identify and resolve data discrepancies and integrity issues. 3. System Development and Optimization : - Continuously develop and enhance the HubSpot CRM system to meet the evolving needs of the organization. - Customize fields, modules, workflows, and pipelines to optimize CRM functionality. - Implement system updates and upgrades in a timely manner, ensuring minimal disruption to operations. 4. Reporting and Analytics : - Create and maintain a suite of reports and dashboards to provide insights into CRM data and user activities. - Analyse CRM data to generate actionable insights for the management team. - Track and report on key performance indicators (KPIs) related to CRM usage and effectiveness. - Provide regular updates on system onboarding, user skill levels, and system functionality usage percentages. 5. Workflow and Automation Implementation : - Design, implement, and maintain automated workflows and processes to streamline operations and improve efficiency. - Ensure that automation rules and triggers are correctly configured and functioning as intended. - Monitor and refine workflows to adapt to changing business requirements. 6. User Support and Training : - Provide support to CRM users, addressing questions, issues, and training needs. - Develop and deliver training sessions and materials to ensure users are proficient in using the CRM system. - Onboard new users, ensuring they understand system functionalities and best practices. 7. System Onboarding and User Management : - Lead the onboarding process for new users, ensuring they have the necessary access and training. - Monitor user activity and engagement with the CRM system. - Report on user adoption, skill levels, and overall engagement with the system functionalities. 8. Collaboration and Communication: - Collaborate with cross-functional teams to understand their CRM needs and provide appropriate solutions. - Communicate effectively with stakeholders to ensure alignment on CRM strategies and initiatives. - Serve as the primary point of contact for all CRM-related queries and projects. Qualifications : - Proven experience as a CRM Administrator, preferably with HubSpot. - Strong understanding of CRM systems, data management, and workflow automation. - Proficiency in creating reports and dashboards. - Excellent analytical, problem-solving, and communication skills. - Ability to work independently and collaboratively in a fast-paced environment. Additional Skills: - Familiarity with marketing automation and sales processes. - Knowledge of data privacy regulations and best practices. - Certification in HubSpot CRM is a plus. What We Offer Purposeful Career - Join a team where your work contributes to meaningful and positive change, beyond financial gain. Flexibility - Be located anywhere within the EU, with full support from our organizational side. Cutting-Edge Innovation - Work with leading entrepreneurs and corporates in the raw materials sector across Europe and beyond. Diverse Team - We value and welcome every individual in our inclusive and international team. Our Recruitment Process We invite you to apply for this opportunity to make a significant impact on Europe's innovation landscape. The position will stay open until a successful candidate is chosen. Application Review: Our team thoroughly reviews each application. Please make sure to submit your CV in English. Initial Interview (30 minutes): Meet with the hiring manager and recruitment team. Second Interview (60 minutes): Second interview with a presentation on a relevant topic to the hiring manager and HR Director. Offer : If successful, receive an offer to join our team. Apply now to be part of a community that is driving the innovation needed to secure Europe’s raw materials supply and support the green energy transition.