IT Service Desk Engineer (all genders)

As an IT Service Desk Specialist at TAKKT AG, you will play a critical role in ensuring efficient and effective IT service delivery to our organisation. You’ll be responsible for handling requests, resolving issues, and maintaining a high level of customer satisfaction. Your expertise in IT services, problem-solving, and communication will contribute to the smooth operation of our workplace technology. Responsibilities 2nd Level Support in a Microsoft 365 environment IT OnSite and remote support for Warehouse and Offices including Mobile Device Management Support mobile warehouse equipment (Android Scanners, Label Printers) Hand over IT Devices (Windows Autopilot/iOS Intune) Skills and Qualifications: 3+ Years experience in 2nd Level IT Support Know How in handling mobile devices (Handheld devices, e.g. Android Warehouse Scanners, iPhones, iPads) Good communication skills towards internal customers Experience in IT ticket system according to ITIL Incident-/Request-/Problem management Experienced in IT support for warehouse environments. Experienced in M365 environments Curiosity / openness for problems Additional Expectations: Escalate tickets when necessary and propose solutions for automation and process improvements. Keep documentation of tickets up to date and provide feedback towards the internal customer Identify pain points from a service perspective and advocate for optimization. Collaborate with other IT departments for integration. Facilitate knowledge exchange between 1st and 2nd level support teams. Collaborate effectively across all groups/departments within the organization. Leverage automation practices supported by ITSM tools like ServiceNow. Maintain up-to-date support documentation for each IT service. Benefits: Work-life integration: You can organize your working hours individually and flexibly, and we also offer up to four weeks of workation Vacation: Our employees receive 30 days of vacation per year as well as generous special leave arrangements Work location: We offer a modern company building in a central location with excellent transport connections and an in-house canteen flexBen@TAKKT: Our flexible benefits give you the opportunity to choose freely from various options such as a job bike, sports offers, health benefits, mobility solutions, pension plans and much more Career and development: As part of the Haniel Group, you have access to a cross-company network and individual training (training courses, seminars, lectures, etc.). A further training budget is available to you Sustainability and social responsibility: We actively promote and reward the environmental awareness and social responsibility of our employees Family service: Whether childcare, housekeeping, elderly care or relocation, the PME family service is there for our employees in any situation   Interested? Then join our team and become part of TAKKT Group, a listed company! We are the leading provider in B2B omnichannel commerce for business equipment and are looking for motivated individuals to shape the future of work with us. With our successful brands like BIGDUG, Gerdmans, kaiserkraft, ratioform and Runelandhs we work every day on innovative and sustainable solutions and products that make the workday of our customers, and our own, the best it can be. Apply now, become part of our team and shape new worlds of work!