Team Lead - Fraud Operations

On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations.

We are looking for a driven and passionate fraud operations manager to lead a fraud operations team based in Berlin. The team's job is to investigate suspicious and confirmed fraudulent orders and proactively minimize the criminal behaviors that Klarna, our consumers and our merchants are facing. We do so, not only by analyzing data and researching suspicious transactions, but also by always having our eyes and ears open to what is going on in the industry. The team puts great emphasis in both preventing fraud from being committed and striking a balance between fraud prevention and ensuring a great experience for our valued customers.

You will have gathered experience in operations management, preferably within a fraud environment, and possess the ability to drive performance within the team. You have a natural urge to deliver results within set deadlines with a positive mindset towards a fast-changing fraud environment. You are able to keep an overall perspective of ongoing matters within the team, but also get excited about being very hands-on and in the details when required. In order to be successful in this role you will greatly benefit from having a strong understanding of operational processes and ways of working.

Responsibilities :

• Leading a team of fraud service specialists.
• Being responsible for staffing and the operational delivery of the team.
• Being responsible for KPI fulfillments and taking necessary actions on deviations.
• Owning processes and routines within the Fraud Operations team scope.
• Drive improvements both on a process/routine level, as well as systems level, working closely with relevant internal stakeholders in the wider fraud group.
• Supporting the career development of direct and indirect reports.
• Enjoy working in a fast paced fraud operational environment.
• Have an analytical mindset and not afraid of suggesting new approaches to solving a problem.

Requirments :

• Relevant work experience within Fraud Operations / Service Delivery Management.
• Strong knowledge of payments and financial services industry.
• Working proficiency and communication skills in verbal and written English.
• Relevant experience managing teams.
• Great problem-solving skills.
• Strong analytical mindset and great organizational skills.
• Ability to multitask and prioritize workload.
• Great stakeholder management and communication skills.
• A Bachelor’s Degree and 3+ Years of relevant Fraud or Customer Service Experience

What we offer : Diversity & Community

• With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact

• Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

Trust & Collaboration

• Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.

If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success.

At Klarna, You can choose between working from the office, remotely within your employment country, or even outside of it for up to 20 working days per year. Flex it up! 

Challenges & Rewards

• We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.

**About Klarna