Werkstudent Customer Service Excellence (gn)

What you can expect As a working student, you will support our team in the integration of new (AI) technologies, the rollout and operation of our DKV Virtual Assistant and the support and optimisation of our transactional customer feedback. With your IT affinity, you will quickly take on responsible project tasks. Your focus will be on preparing workshops, user training and taking on junior PMO tasks.In addition to supporting AI & Virtual Assistant integrations, you and your team will drive the continuous development of DKV Customer Service. As a talented communicator, you will act with sensitivity and with the involvement of all relevant internal and external stakeholders.You will play an active role in shaping strategic projects in DKV Customer Service. You will not only familiarise yourself with the systems, processes and procedures of an international best-in-class customer service, but also have the opportunity to gain valuable experience in project and process management.You will be ready to lend a hand with special tasks. What makes you stand out You are a registered student of economics, engineering, computer science, mathematics or a comparable degree programme with good grades.You are characterised by a keen interest in IT processes and process management and have preferably already gained some experience in (IT) project management.Your strengths include analytical thinking, the ability to work in a team, strong communication skills, personal responsibility and the ability to familiarise yourself quickly with new subject areas.Your business fluent German language skills are complemented by a good command of written and spoken English. We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process. Why DKV Mobility? Here are five good reasons... At DKV Mobility, we are team players - because we are only successful together! #teamofteamsYou should feel welcome with us from the very beginning! We've been growing for about 90 years How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds. There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad! We attach great importance to work-life balance.  We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow! We live „Lead in Green“ You want to drive the energy transition? Then you've come to the right place! We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019. We are a certified employer Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!